FAQ

How do I sign up for propane service?
 
Each new customer is required to complete a service application.   We require payment in advance for the first year's tank rental and first fill up of propane.  When we set a tank we will do a pressure test on your system to ensure the piping system is safe before we allow the gas to be turned on for use.
 
You are welcome to download our residential application and safety brochure if you'd like to have it all filled out before you visit our office.
 
We look forward to serving your propane needs.
 
 
 
 
 
 
 
 
What are your store's hours of operation?
Craig
8 am to 5 pm Monday-Friday
 Juneau
8 am to 5 pm Monday-Friday
 Kake
8 am to 4 pm Monday-Friday
 Ketchikan
8 am to 5 pm Monday-Friday
 Petersburg
8 am to 5 pm Monday-Friday
 Sitka
8 am to 5 pm Monday-Friday
 Wrangell
8 am to noon, 1 pm-5 pm Monday-Friday
How does your Keepfull Program work?

When you sign up for our keepfull program, you don’t have to worry about running out of fuel. We do all the work for you. You just let us know how many people are usually in your house and what appliances you are using. We will set you up on a schedule so that you always have at least a three-week supply. This will mean the gauge on your tank will typically read between 20 and 30% when we stop by to fill you up. With a 100-gallon tank, you can expect your deliveries to be about 70 gallons each time.

If you use propane for heating, you can expect to see us delivering to you much more frequently in the winter than we will in the summer. We track the temperatures each day so that we can accurately project your propane consumption.

When we make your delivery, we will leave a copy of the delivery ticket on your door.  
If you have prepaid for this delivery - this ticket is your receipt showing the actual amount of fuel delivered. 
If you are on autopay - you can expect this amount to be charged to your credit/debit card within the next ten days.
If you have a 30 day account with us, you need to pay for this delivery within 30 days from delivery date.

If you have lots of company, or add an appliance, or experience a hot water leak, please be sure to let us know so that we can adjust your delivery schedule accordingly.

What size propane tanks do you rent or sell?
 

We rent many sizes of cylinders/tanks. Our staff will determine the best tank size for your location (based on your usage, property size, and accessibility). The most common sizes for a residence are the 50 gallon and 100 gallon size. They are able to be located right against the house (with specific clearances from building openings and sources of ignition). They are sometimes called pickle barrels because of their upright shape. Larger sizes are available in the horizontal shape, and are more typical for heating or commercial applications. 250 gallon, 500 gallon and 1000 gallon are the common horizontal sizes available. These sizes require a minimum setback of 10’ from buildings, property lines & streets.

We rent the above sizes on an annual basis. Arrowhead LP Gas is responsible for the maintenance of the tank. You only need to keep the area around the tank clear of brush and maintain a clear path for our driver to access the tank for deliveries and occasional tank maintenance.

We can also sell the sizes that we rent. We realize some of you would prefer to own, rather than rent. You would then be responsible for any maintenance or upkeep on the tank.

In addition, most of our offices stock a wide range of smaller cylinders for sale. They range in size from 1 gallon on up to 23.5 gallons. Many of the smaller sizes are available in aluminum as well as the standard steel.  We also offer a composite cylinder in the 2.5 and 4.5 gallon sizes - this cylinder offers see-through material so you can see your fuel level.  It also is lighter weight than the steel, and doesn't rust.  Ask us if you don't see them on our retail floor.

Call, email, or stop by your local Arrowhead LP Gas for current tank rental rates and cylinder prices/availability.

For dimensions on the different tanks, click here.

Do you repair appliances?
 
 

We have licensed gas technicians in Juneau, Ketchikan, Wrangell and Craig that will be happy to work on any of your gas appliances, as long as we are your propane supplier. We are unable to work on propane systems that are being fueled by a different gas company. In Kake and Petersburg, you can contact your local Arrowhead LP Gas office for assistance in getting repairs made to your gas appliance. If you have a warranty problem with an appliance you purchased from Arrowhead LP Gas, please contact the office where you made the purchase. We will help arrange for timely repair of your appliance. One of the great advantages to purchasing locally is that you will be taken care of if you experience a problem. We appreciate your business.

Can you deliver to me once a month so that my bills are smaller?
 
 

We have the perfect plan for you - it’s called a budget payment plan. It works like this - we estimate your fuel usage and costs for the next 12 months, then divide it into 12 equal payments. So you make the same payment every month. If you’re interested, we can work up the plan for your account and have you sign the agreement. It’s important to understand, though, that you would be responsible for a payment every month, even when you did not get a delivery. This allows us to make the larger, more efficient deliveries which keeps our costs, and thus your price of propane, as low as possible.